Our experience so far has been unpleasant, unproductive, and frustrating. We are especially unhappy by what appears to be less than a professional and courteous behavior, preform by Hernando Valencia at Royal Palm Nissan.
It all started on September 17, 2011. My car was having some wired and loud noises coming from the engine. As a result, I took my car to its original dealer (Royal Palm Nissan). One of the customer services advisors (Not Hernando Valencia) help schedule an appointment for Monday because they were having more customers than expected, and I said that it way all right, so he created me an appointment for next Monday (09/19/11).
I lost a day of work in order to bring my car for inspection. The car was fully inspected and the noise was temporary fixed they told me that the car did not have any issues. After two days, the same noise came back from the engine. This was a very unpleasing thing to hear again. However, the problem did not end there. This Saturday 9/24/11 we took the car back for inspection, because the problem apparently was not fixed.
This time we were welcome by Hernando Valencia not in a professional, social, and friendly way. In 12 years of business, I have not seen such an unpleasant and unprofessional customer service. This is what Hernando Valencia said and I quote this "why do you take your car and go to another dealer, and don't come back" and then he literally threw the paper (invoice) at us with an attitude, because we simply asked him in a very friendly way to inspect our car. A simply task that was asked to Hernando Valencia to perform, which is part of his duties and assignments at Royal Palm Nissan, and not he only was disagreeable and unfriendly, but he also put Royal Palm Nissan as an unprincipled and frustrating place for customers.
Right now, I am very - and I do mean very - upset at the way this has been handled. I should NOT have to be going through this. I know that I do have options of shopping elsewhere when purchasing a vehicle in the future; however, it bothers me to see that Nissan is not fulfilling the end of the services that we agreed on when I purchase my vehicle. I love my vehicle but I can assure you that this has left a very bad taste in my mouth when either I and/or any of our family members get ready to purchase a vehicle in the future.
All I ever wanted was for your company to hold its end of the service that we discussed when we purchased my car. Please contact me to discussed this before we proceed with this matter differently.
With all due respect